We ship worldwide.

Canadian orders are shipped with Canada Post.

Free Local pickup for Montreal, Canada is available. Simply choose the “Local Pickup” option prior to checkout.

We will notify you via email when your order is ready for pickup.

RETURNS

All sales are final.

*For Coffee: No Returns accepted on any product whose reason(s) for return are: inappropriate handling, inadequate freshness. We have no way of knowing what someone does with the product once it is out of our hands.

If you have been sent a defective item or have received the wrong item, you can write us at ferlucci.equipment@gmail.com.

CUSTOMS

Ferlucci is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Ferlucci is not responsible for any lost, stolen, or damaged shipments.

Please make sure you supply us with a full and correct shipping address, including your apartment number.

We don't ship to PO boxes.

In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.

ORDER PROCESSING

You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.

Please allow up to 2 days for the activation of your tracking number. 

Once your tracking number is active, the approximate time of transit is:

Canada:  2-3 business days.

USA: 3-4 business days.

International: 4-5 business days.

PAYMENTS

All prices are in Canadian Dollars.

Payments are made through Paypal or by Credit Card through Shopify Payments.

Please note that your bank may apply currency conversion fees.

Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.